Overview

We want you to be completely satisfied with your purchase with TROS GENERAL TRADING LLC, the ultimate pre-workout energy drink designed for athletes. If for any reason you are not satisfied with your purchase, you may return the product within 3 days of receiving it for a full refund or exchange. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.

Please note that to complete your return, we require a receipt or proof of purchase.

To initiate a return, please contact our customer service team at contact@c5energy.com or 0527900828 for further instructions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping:

We offer fast and reliable shipping services to ensure that you receive your C5 Energy products promptly. Orders are typically processed and shipped within 1-2 business days from the date of purchase. Shipping costs and delivery times may vary depending on your location and chosen shipping method. You will receive a confirmation email with tracking information once your order has been shipped.

Please make sure to provide accurate shipping information during the checkout process to avoid any delays or issues with the delivery of your order. If you have any questions or concerns about your order’s shipping status, please contact our customer service team for assistance.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately at contact@c5energy.com or [customer support phone number]. We will work with you to replace the item as quickly as possible at no extra cost to you.


Feel free to customize the policy further to fit the specific details of your business and products. Additionally, it’s essential to ensure that your policy complies with local laws and regulations governing online sales and consumer rights in your region.

Order Cancellation Policy

AtTROS GENERAL TRADING LLC , we understand that sometimes, you may need to cancel your order. We strive to make this process as simple and hassle-free as possible. Please read our order cancellation policy carefully to understand your options and responsibilities regarding order cancellations.

**1. ** Cancellation Period:

  • You can cancel your order within 24 hours of placing it. After 24 hours, your order may have already been processed and shipped, and we cannot guarantee cancellation.

**2. ** How to Cancel an Order:

  • To cancel an order, please contact our customer support team immediately via email at [contact@c5energy.com] . Provide your order number and the reason for cancellation.

**3. ** Refund Policy:

  • If your order is successfully canceled within the specified time frame, you will receive a full refund to the original payment method used during the purchase.
  • Refunds will be processed within 5-7 business days from the date of cancellation confirmation.
  • Please note that it might take a few additional days for the refund to reflect in your account, depending on your payment provider.

**4. ** Exceptions to Cancellation:

  • Customized or personalized items cannot be canceled once the production process has begun.
  • Perishable goods, such as food items or flowers, cannot be canceled once they have been dispatched.
  • Digital products and services, once downloaded or accessed, cannot be canceled.

**5. ** Changes to the Order:

  • If you wish to modify your order (e.g., change the size, color, or quantity of items), please contact our customer support team as soon as possible. We will do our best to accommodate your request before the order is processed and shipped.

**6. ** Cancellation After Shipment:

  • If your order has already been shipped, it cannot be canceled. In this case, you can initiate a return once you receive the items. Please refer to our return policy for more details.

**7. ** Contact Information:

  • For order cancellations and related inquiries, please contact our customer support team via email at [contact@c5energy.com] .

TROS GENERAL TRADING LLC reserves the right to modify or update this cancellation policy at any time without prior notice. It is the responsibility of the customer to review this policy periodically for changes.

Thank you for shopping with us. We appreciate your understanding and cooperation regarding our order cancellation policy.